If you are faced with an emergency or maintenance problem after hours and are unable to contact your property manager, listed below is information and instructions on how to deal with your emergency:

If you are unable to make contact, this is the recommended course of action to take, however, please be aware that you may be responsible for the costs associated with the repair.

Break in & damage to glass: In most cases your lease will state that you are responsible for the insurance of plate glass, therefore, the cost of the repair will be claimable on your insurance policy. Please ensure to make a police report.  
 
Electrical: Should the loss of power be due to fallen or broken power lines, Please contact Western Power on 13 13 51.

With any other disruption to power/lighting within the premises we suggest contacting Synergy first to ascertain if a problem exists in your suburb. If this is not the case then you should contact one of the below electricians:  

1. On tap Plumbing and Electrical 24/7 08 6206 6888.

Plumbing: If there is a burst pipe outside of the premises, firstly ascertain if the burst in the pipe is leading into the main water meter or between the meter and the premises.

Once this has been ascertained, turn the water off at the mains. If the burst pipe is not on the property side of the meter contact the Water Corporation on 13 13 75, if the burst is between the meter and the property, contact the relevant plumber from the list below: 

1. On tap Plumbing and Electrical 24/7 08 6206 6888.

If injury to another person call an Ambulance on 000. Call the Police and obtain a police report number on 13 13 44.